Medical Alarm

What is a NevaAlone Medical Alarm

If you have a medical condition or live by yourself, are very active but want peace of mind whilst doing the things you love, a NevaAlone medical alarm is your ticket to a safer, more independent lifestyle.

Providing you with 24/7 peace of mind, the NevaAlone device can be worn as a neck pendant or wristband.

  • Our GO pendant will connect you to Emergency Services anywhere in NZ, provided there is a 4G network signal. 
  • The buttons are water-resistant therefore, they can be worn in the shower or bath.
  • The At Home button has a long-range capability of approximately 100-200 metres from the medical unit.
  • ADT medical alarms have the approval of the Ministry of Social Development (MSD).

NevaAlone Medical Alarm

  • Emergency assistance from our highly trained NevaAlone Support Team means we are here for you 24 hours a day, 365 days a year.
  • You choose the help you require: friend, family member, ambulance, fire, police, security officer.
  • If in the event we dispatch an ambulance, we will pay for the call-out.
  • The water-resistant Personal Help Button can be worn as a neck pendant or wristband in the shower.
  • The two-way voice intercom doubles as a speakerphone allowing you to communicate with our highly trained NevaAlone Support Team and emergency services.  If you are unable to communicate, we will dispatch emergency services straight away.
  • The alarm can be used if you are concerned for your personal safety and the nearest Security Guard can be sent to your home.  ADT is the only medical alarm supplier to offer this service at no extra cost
  • We will install a secure lockbox outside your home which will contain a key to your door, allowing emergency services access to your home in the event the doors are locked.
  • Our In-Home buttons have a range of approx. 100-200 metres allowing you access to emergency services should you require assistance whilst you are outside your home in your garden
  • There is no requirement for a landline telephone as our alarms communicate via the cellular network.  We do have landline-based alarm units should you not have adequate cellular coverage in your home.

How to use your NevaAlone medical alarm

If you experience a fall or medical emergency in the home or garden or anywhere in NZ, you can call for help using your medical alarm by either:

  1. Pressing the HELP (red) button on the medical unit; OR
  2. Pressing the HELP (grey) button on your Wristwatch / Pendant for 2 seconds.
  3. Pressing both buttons on your GO pendant.

The HELP (red) button will now flash slowly indicating the unit has called for help.  If the call is made from your GO pendant, the pendant will vibrate and sing.

After the help call has been made

When ADT Security’s NevaAlone Support Team have received the help call, your medical unit will annunciate to let you know that the call has been received.

  • ADT Security’s NevaAlone Support Team will call you and speak to you through the 2-way speaker on the alarm to see if you require assistance
  • If an activation has been received from your GO pendant, we will be able to determine your location anywhere in NZ
  • If you require assistance, the operator will alert the ambulance or other emergency services and also your emergency contacts
  • If in the event that you are unable to talk to us, our team will dispatch an ambulance immediately

Some of the content contained on this page is from the website of ADT Security. The use has been approved by ADT Security, but ADT Security remains the owner of the content used at all times

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